Need a Ride to Your Doctor?
Your insurance may already cover it. If you're on Medicaid, free rides to the doctor, dentist, dialysis, and even the pharmacy are part of your benefits in every state. Here's how to get one — in plain language, no runaround.
How it works — 3 simple steps
Check your card
On Medicaid? Flip over your Medicaid or health plan ID card. There's usually a transportation number printed right on the back — that's your starting point.
Call a few days ahead
Most states want 2–3 business days of notice. Call the number for your state below and tell them when and where your appointment is.
Have your info ready
Your full name, Medicaid ID number, appointment date and time, your doctor's name and address, and your pickup address. If you use a wheelchair, walker, or oxygen, mention it so they send the right vehicle.
Find your state's ride number
Tap the number to call. Booking rules differ by state — the note under each number tells you how far ahead to book.
Florida
Florida Medicaid NEMT — booked through your health plan
1-844-239-5974MTM broker, Mon–Fri 8am–5pm (urgent rides 24/7). Book at least 3 business days ahead. Not in a managed-care plan? Call the FL Medicaid Helpline 1-877-254-1055. Anywhere in Florida, you can also dial 211 for local ride resources.
Texas
Texas HHSC Medical Transportation Program
877-633-8747(877-MED-TRIP), Mon–Fri 8am–5pm. Book at least 2 workdays ahead — 5 days if your appointment is outside your county. Also covers drugstore trips and gas money. If you have a Medicaid health plan, call the transportation number on your plan card instead.
Arizona
AHCCCS — booked through your health plan
Call your plan's numberArizona runs rides through each member's AHCCCS health plan — call the number on the back of your Medicaid card. Example: Arizona Complete Health members call 1-888-788-4408. Book about 3 days ahead.
Ohio
Ohio Non-Emergency Transportation — run by your county
Call your county officeOhio runs rides county by county through the Department of Job and Family Services — call your county DJFS office (find it on your county's website, or dial 211). Advance notice varies by county, commonly 5–10 business days. On a Medicaid managed-care plan? Use your plan's transportation line first.
Michigan
Michigan Medicaid NEMT — booked through your health plan
Call your plan's numberMichigan arranges rides through each member's Medicaid health plan — call the number on the back of your Medicaid card. Gas/mileage reimbursement is available. In the Detroit area, local paratransit services may also help — check your county transit agency.
Iowa
Iowa Medicaid NEMT — MTM statewide broker
1-866-572-7662Mon–Fri 8am–5pm, urgent trips 24/7. Book at least 2 business days ahead. Same number doubles as "Where's My Ride" if your driver is 15+ minutes late. Iowa Total Care members: 1-833-404-1061 (press 2, then 1).
North Carolina
NC Medicaid NEMT — booked through your health plan
1-833-870-5500Don't know your plan? Start with the NC Medicaid Enrollment Broker above. Otherwise call your plan: AmeriHealth Caritas 833-498-2262, Carolina Complete Health 855-397-3601, Healthy Blue 855-397-3602, UHC Community Plan 800-349-1855, Alliance Health 855-759-9600, Trillium 877-685-2415, Vaya Health 855-397-3614. Book at least 2 days ahead. Covers pharmacy pickups too.
Oklahoma
SoonerRide — one number statewide
877-404-4500Mon–Sat 8am–5pm. Book at least 3 business days ahead. Ride running late? "Where's My Ride": 800-435-1034. Gas/mileage reimbursement available. Note: 3 no-shows in 90 days can suspend service — cancel at least 24 hours ahead if plans change.
Missouri
MO HealthNet NEMT — MTM statewide broker
(866) 269-5927Mon–Fri 7am–6pm. Book at least 3 days ahead. On a managed-care plan? Call your plan instead: Home State Health (855) 694-4663, Healthy Blue (888) 597-1193, UnitedHealthcare (844) 529-1801. Return rides can be requested by text or the MTM Link app.
South Carolina
SCDHHS NEMT — ModivCare, 3 regions
1-866-910-7688Upstate (Greenville, Spartanburg, Anderson). Midlands (Columbia, Lexington, Aiken): 1-866-445-6860. Lowcountry / Pee Dee (Charleston, Florence, Beaufort): 1-866-445-9954. Mon–Fri 8am–5pm. Book at least 3 days ahead; cancel 24 hours ahead. Covers drugstore trips too.
Tennessee
TennCare NEMT — call your MCO's number
1-855-735-4660BlueCare, 24/7. Other plans: TennCare Select 1-866-473-7565, UHC Community Plan 1-866-405-0238, Wellpoint 1-866-680-0633. Book at least 2 business days ahead. Covers pharmacy visits. Have your TennCare ID, DOB, and appointment details ready.
What if my ride is denied?
Don't panic — and don't take a phone "no" as final. Here's what to do:
- Get it in writing. If you're denied, the broker must send you a letter stating the specific reason and your appeal rights. Ask for it.
- Call back and re-check. Most phone denials turn out to be simple booking mistakes — wrong date, wrong address, provider not listed. A second call fixes a lot of them.
- You can appeal. Every state has a Medicaid fair-hearing process for denied rides. The written denial letter explains how.
- Common fixable reasons: the ride was requested too close to the appointment, the provider isn't enrolled in Medicaid, or a past no-show needs clearing up.
Recurring appointments? Set it and forget it.
Going to dialysis, chemo, or physical therapy on a regular schedule? Ask the broker for a standing order — one call sets up repeating rides so you never have to rebook each visit.
Don't want to figure this out alone? Text me.
I'm Christopher. Send me your state and your appointment date, and I'll personally walk you through getting your ride booked — what number to call, what to say, what to have ready. No charge, no catch. This is just help.
Rather do it online? You still get me.
Enroll through my link in a few minutes — it keeps Christopher as your agent of record, and he reviews every enrollment the same day. Text him after you submit and he’ll give it a second set of eyes.
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